Engage X AI · Business systems
Capture more enquiries. Manage bookings. Follow up leads. Move quotes forward. Keep the owner in control.
Built and supported in South Africa for busy local businesses that cannot afford missed calls, slow follow-up or disconnected admin.
Human-led · CRM-connected · Guardrailed · POPIA-aware
One system. Seven capabilities.
Start with the problem costing you the most, then connect the rest as your business grows.
The control layer
The governed CRM and operations hub. Every call, booking, lead, quote, approval and follow-up lands in one accountable record.
Never miss the call
A natural voice receptionist that answers, qualifies, books and escalates using your business rules.
Recover lost opportunities
Consistent lead nurturing and reminders across the customer journey, with clear opt-outs and human ownership.
Win more approved work
Tracks every quote, schedules sensible follow-up and brings replies back to the right person.
Improve cash flow
Polite payment reminders based on real invoice status. No invented balances and no card details handled by the AI.
Build local proof
Requests feedback at the right moment and alerts your team to issues, without restricting who can leave a public review.
One place to respond
Brings web, messaging and email enquiries into one queue with routing, summaries and response ownership.
How the system works
A call, message or web lead arrives and is captured with caller ID and consent rules.
The assistant asks one clear question at a time and records structured information.
Availability, prices and status come from your CRM or approved business tools—not an AI guess.
The system books, routes, notifies or escalates only within the permissions you set.
Every next action is tracked until a person, customer or system closes the loop.
Built for trust
Our control layer prevents the assistant from claiming that a booking, technician, price, payment, refund or availability is confirmed unless the connected system says it is.
Ready-to-configure workflows
Plumbing & trades
Capture the fault, address, severity, access and preferred timing. Escalate emergencies quickly. Never diagnose or promise attendance until confirmed.
Dentists
Book, reschedule and cancel against live availability. Answer approved practice questions and transfer sensitive or complex calls.
Medical practices
Appointments and practice information only. No diagnosis or medical advice. Client-approved emergency wording and privacy-sensitive handling.
AI Receptionist plans
Plans cover configured call handling, CRM-controlled booking, summaries, notifications, reporting and human escalation. A separate setup fee applies.
Essential
R3,500 / month
For a small team testing AI call handling or covering missed and after-hours calls.
Business
R7,500 / month
For an established local business with regular enquiries, bookings and follow-up.
Best starting point
Growth
R12,500 / month
For a busy practice or service business that needs dependable daily coverage.
Scale
R25,000 / month
For high-volume teams where speed, booking accuracy and reporting matter.
High Volume
R42,000 / month
For multi-provider or multi-location operations with sustained call demand.
Prices exclude VAT. Additional usage is R7.50 per minute. Setup is quoted by workflow complexity: from R5,000 for trades, R7,500 for dental and R10,000–R15,000 for medical practices. Telephony, unusual integrations and third-party fees are confirmed in your proposal.
Add the next capability
Operator Corefrom R7,500 / month
Follow-Upfrom R1,750 / month
Reviewsfrom R950 / month
QuoteFlowfrom R2,500 / month
PayFollowfrom R1,750 / month
Inboxfrom R3,500 / month
Engage X Operator can serve as the operating CRM for the AI system, or we can connect approved existing tools. Bookings are only confirmed when the CRM or calendar returns a successful result.
Yes. You choose when calls transfer, which number receives them, and what happens when nobody is available. The system can capture a complete message if a transfer or provider fails.
Not in version one. The AI never asks a caller to say card details. Secure payment links can be added later through an approved payment provider.
A standard workflow can be configured from the onboarding information, connected to telephony and the CRM, tested with scripted calls, then released after client approval. Complex integrations take longer and are scoped before setup begins.
See it handle a real workflow
Request a practical walkthrough built around your business. Phone and CRM connections are configured and tested before each client goes live.
Request your Engage X AI demo ↗